Real stories from the people who use it.

Black · Smart Store

Requesting a refund for just 1 item from the Black 2-pack.

18 Jun 2026

L 3-pack · Official Store

Requesting a return as my dog couldn't get used to it. Unused.

19 Jun 2026

2 x L · Smart Store

Requested size exchange from 2 x L -> 2 x M. Advised on exchange after collection. Notified of 8,000 KRW exchange delivery fee.

20 Jun 2026

M (2 items) · Official Store

Cancellation requested before dispatch. As it has already been dispatched, requested a return collection.

22 Jun 2026

L 2-pack · Coupang

Reason for cancellation: A completely different item from what I ordered was delivered Detailed reason: Ordered a different product instead because the size was too small

23 Jun 2026

Jelly Bear M 2 pcs · Coupang

Cancellation reason: No longer needed (simple change of mind) Detailed reason: The backing is hard, making it difficult to machine-wash

24 Jun 2026

L 2-pack · Coupang

Reason for cancellation: No longer needed (simple change of mind) Detailed reason: -

25 Jun 2026

M 2-pack · Coupang

Reason for cancellation: No longer needed (simple change of mind) Detailed reason: The dog won't even go near it

26 Jun 2026

Beige M, 2 pieces · Smart Store

Reason for cancellation: Ordering mistake Detailed reason: I only wanted to buy one to try it out, but clicked by mistake and ordered two..ㅠㅠ

27 Jun 2026

Blue Check S (2 items) · Smartstore

Reason for cancellation: No longer needed (simple change of mind) Detailed reason: My fur baby.. must find it strange as she won't even try to get onto it~ ㅠㅠ It's a lovely product so I’d love to use it, but.. I think it will just end up going unused. Please process the return!!!!

28 Jun 2026

L 3-pack · Official Online Store

Order cancelled by buyer: Cancelled intention to purchase)

29 Jun 2026

Ohnola Washing Pad M · Official store

Way less waste every week. Absorption still holds up after many washes.

5 Sept 2026

Ohnola Washing Pad L · Makuake

Fast, clear answers from the team about sizing. My dog settled on it right away.

27 Aug 2026

Black · Smart Store

Requesting a refund for just 1 item from the Black 2-pack.

18 Jun 2026

L 3-pack · Official Store

Requesting a return as my dog couldn't get used to it. Unused.

19 Jun 2026

2 x L · Smart Store

Requested size exchange from 2 x L -> 2 x M. Advised on exchange after collection. Notified of 8,000 KRW exchange delivery fee.

20 Jun 2026

M (2 items) · Official Store

Cancellation requested before dispatch. As it has already been dispatched, requested a return collection.

22 Jun 2026

L 2-pack · Coupang

Reason for cancellation: A completely different item from what I ordered was delivered Detailed reason: Ordered a different product instead because the size was too small

23 Jun 2026

Jelly Bear M 2 pcs · Coupang

Cancellation reason: No longer needed (simple change of mind) Detailed reason: The backing is hard, making it difficult to machine-wash

24 Jun 2026

L 2-pack · Coupang

Reason for cancellation: No longer needed (simple change of mind) Detailed reason: -

25 Jun 2026

M 2-pack · Coupang

Reason for cancellation: No longer needed (simple change of mind) Detailed reason: The dog won't even go near it

26 Jun 2026

Beige M, 2 pieces · Smart Store

Reason for cancellation: Ordering mistake Detailed reason: I only wanted to buy one to try it out, but clicked by mistake and ordered two..ㅠㅠ

27 Jun 2026

Blue Check S (2 items) · Smartstore

Reason for cancellation: No longer needed (simple change of mind) Detailed reason: My fur baby.. must find it strange as she won't even try to get onto it~ ㅠㅠ It's a lovely product so I’d love to use it, but.. I think it will just end up going unused. Please process the return!!!!

28 Jun 2026

L 3-pack · Official Online Store

Order cancelled by buyer: Cancelled intention to purchase)

29 Jun 2026

Ohnola Washing Pad M · Official store

Way less waste every week. Absorption still holds up after many washes.

5 Sept 2026

Ohnola Washing Pad L · Makuake

Fast, clear answers from the team about sizing. My dog settled on it right away.

27 Aug 2026